Voicescape’s payment collection service for both first and third-party collections teams delivers powerful results. Changing outbound calls into inbound calls will really benefit your business.
Whether the objective is to maximise revenue, recover more debt in less time or maintain revenue at much lower cost, adding Voicescape's payment collection service campaigns to your existing best practices significantly increases penetration rates and overall contacts. Sending an interactive request for payment using a professional voice talent, with the option to press a button to connect directly to your collections department, means it’s like using your top agent for every call. You will drive more of the right people to your agents, which will improve their morale and drive more profit via a lower cost per pound collected.
- Collect more revenue within a shorter period of time
- Dramatically reduce cost-per-contact
- Accelerate resolution by turning cold outbound calls into warm inbound calls
- Deliver higher overall results using fewer agents
- Manage call volumes to keep agents busy, but not buried
- Increase agent time spent with the right people - reduce wrong persons reached and hang ups
This service can be provided as part of a managed service, or on a ‘self service’ basis.
