Regular objective feedback from your customers is extremely valuable. Using our customer satisfaction survey service on a regular basis will give you the information you need to develop and shape your products and services to ensure that your customers remain satisfied and loyal.
Our intelligent voice-based customer satisfaction survey service will allow you to cost effectively understand:
- Customer perceptions of your company & products
- Areas for improvement to increase customer satisfaction
- Areas for customer recovery and retention
- How to build loyalty and drive repeat business
Voicescape's customer satisfaction survey service involves the delivery of automated pre-recorded questionnaires via the telephone directly to your customer's mobile or landline. Our technology will take your customers through the survey, intuitively respond to their answers and filter the results into easily actionable reports.
According to research, a 5% increase in customer satisfaction can increase profits by 40% to 100%.
- Harvard Business Review
“Voicescape are a strategic supplier because they are fast to respond when needed and are often thinking proactively on our behalf.”
Alan Weaser - MD
Virtuatel is a pioneer consultancy in the use of automated customer feedback to drive increased profit, revenue and customer retention. Virtuatel real-time Customer Performance Management (CPM) works where CRM has often failed. Virtuatel solutions are totally focussed on gathering the right results and delivering them to the right place, at the right time.
“Our initial challenge was that we needed a low cost and flexible variable cost solution for our requirement – Voicescape provided exactly that solution.”
Dave Howard – MD
Insight Now provides unique, real-time measurement of customer satisfaction, First Call Resolution (FCR), and employee engagement, enabling businesses to pinpoint gaps in service delivery and staff motivation.
