Financial services companies know that to retain loyalty from a consumer they have to become very good at prompting activations, balance transfers, and managing fraud. The quality of the customer experience is also a factor, especially when pursuing late payers and collecting past-due balances as cost-effectively as possible. Fast and user-friendly customer interfaces that ensure the higher value interactions are dealt with by the right staff are essential.
Doing more with less people means that raising agent productivity is always a top priority. Using Voicebroadcast in conjunction with a professional voice talent means it’s like using your top agent for every call. Furthermore the cost per contact can be reduced when direct-connecting to live agents, by automatically pacing calls to match contact centre capacity over time. Interactive Voicebroadcast messages can also offer self-service IVR payment options.
