Healthcare enterprises, including hospitals, pharmacies and managed care providers need to communicate with patients, members and other parties in a consistent, direct manner. This is necessary to eliminate confusion, enhance the quality of care and improve patient satisfaction and loyalty. These communications must be conducted in a highly personalized, confidential, yet cost-effective and timely manner.
Voicescape work both directly and with a range of partners within the Healthcare sector to provide a number of services. From simple appointment reminders that save thousands of pounds per year previously lost on DNA’s (Did Not Attend) to repeat prescription reminders to ensure patient compliance with essential medications. Our interactive right-party verification processes ensure patient confidentiality is maintained with critical notifications such as medication alerts. We also provide crisis communications services for business continuity purposes.
