Most retailers are looking to reduce costs and improve margins in response to the growing demand for telephone and internet based product ordering, bill payment and fulfilment services. The smart ones are realising that an integrated, multi-channel communications strategy will be central to achieving this.
In addition to driving traffic and acquiring new customers, a growing priority among retailers in this competitive climate has been to increase loyalty and frequency among their existing shoppers Some of the top retailers are already transforming the way they interact with their consumers via loyalty schemes. Not only can retailers increase sales, they can also increase retention and satisfaction levels by contacting customers with messages such as service notifications, warranty information, and scheduled delivery dates. Automated notifications using your customer’s preferred channel of communication are critical to staying ahead.
Voicescape has helped retail organisations in interactive television, automotive, sports ticketing and the pharmacy sectors. The services on offer range from online transaction and order confirmations through to satisfaction surveys and ultimately product recalls where necessary. We also provide crisis communications services for business continuity purposes.
