Sports clubs often have a broader range of services than immediately meets the eye and subsequently a variety of messages that must be communicated to different audiences. From regular fans that may just need season ticket reminders or an offer on the latest club merchandise, through to casual fans that may need the next cup tie or less glamorous fixture promoting to them via a special offer.
There is often a spectrum of conferencing and hospitality events surrounding home fixtures and for away fixtures there are those fans that may be making use of the clubs travel services. Invariably these communication requirements occur at short notice and demand increased resources for a short period of time, which often results in staff being moved to deal with the latest priority. With increasing competition for all sport fans spend, it is essential that all sports clubs are able to communicate quickly and effectively with their established markets.
Voicescape work both directly and with a range of partners within the sports sector to provide a number of services. From ticket confirmations, season ticket renewals and travel club bulletins, through to manager and player announcements to promote games and merchandise. We are able to deliver a high volume of time sensitive messages that can be interactive if necessary, to confirm a desired outcome instantly. For inbound calls we can provide anything from 24/7 automated ticket purchasing to general information lines and account balances for loyalty points etc. We also provide crisis communications services for business continuity purposes.
